FAQs
Was your previous brand name Piano Glory?
Yes. Moozyk was previously known as Piano Glory. Founded by a brother and sister, the original store was named after our mother, Gloria. As pianists, we began with a strong focus on piano — but as our vision evolved to serve all musicians, we rebranded to Moozyk to better reflect that broader mission.
Do you have a physical store?
Not yet! Moozyk is a 100% online store. We operate from Sydney, with:
- a business address on Sussex Street for mail, and
- a separate Western Sydney facility where we store and pack our stock.
Are you behind the YouTube channel @UniversalPiano?
Yes! @UniversalPiano is our performance and tutorial brand across YouTube, Instagram, TikTok, and Facebook. Moozyk is our dedicated store also with our own set of socials — we run all of it.
Are you based in Australia?
Yes, we’re based in Sydney, NSW.
Where can I contact you?
Please visit our Contact Us page for our details.
Will I receive a confirmation email after my order?
Absolutely! All orders receive a confirmation email if an email address was entered at checkout.
- If you only entered a mobile number, you may not have received one.
- Please check your junk/spam folder and your mobile messages.
- Still nothing? No problem. Just Contact Us and we’ll happily provide you with personalised service and an update on your order.
Do you accept bulk or wholesale orders?
Yes, we’d love to hear from you. Please contact us directly to discuss wholesale pricing and volume orders.
How long does shipping take?
Please visit our Shipping & Delivery page details based on the country of delivery.
I found you on YouTube — do you sell MIDI files?
We offer sheet music and MIDI files for select covers. Please check the YouTube video description for current availability and links.