Refund policy
100% Money back guarantee
We understand this might be your first time buying from us, and so we want you to feel 100% confident and supported when you shop with us. If you are unhappy with your order in any way, let us know at eleni@moozyk.com and we'll do whatever it takes to make it right.
Return Policy
We offer returns for 30 days on physical goods from the date your order is received. However, not all items are eligible for return (such as digital products). Any products excluded under our return policy will be noted on product pages. To be eligible for a return:
- Item(s) must be initiated for return and placed in the post within 30 days of being received.
- Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase (unless defective or damaged).
- Item(s) must be returned in the original packaging and original condition.
- You may be required to provide a photo or video of the item(s) prior to shipping so we can assess the condition.
*Please note: Shipping costs are final and non-refundable. Once your order has been shipped, we cannot issue a refund for the shipping charges. Additionally, all shipping fees for change-of-mind returns are the responsibility of the customer.
To initiate a return, please e-mail us at eleni@moozyk.com with your order number.